36.5K
Downloads
323
Episodes
The Cambridge Marketing Podcast offers unrivalled insight into all aspects of marketing, with detailed and informed expertise and analysis from weekly guests on a range of different subjects. A must-listen for anyone working in the industry or currently engaged in a marketing qualification.
Episodes
Friday Mar 25, 2022
Friday Mar 25, 2022
This week we discuss customer complaint behaviour with my guest, Thomas McAlinden. We look at service failure, scenario planning and also how 'self service' technology can actually reduce customer complaints.
Comments (0)
To leave or reply to comments, please download free Podbean or
No Comments
To leave or reply to comments,
please download free Podbean App.